Articles

Lead management for the financial sector

The financial sector is incredibly broad, with a range of businesses providing different services and a wealth of customers looking for solutions to their financial problems.

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How does sales force automation work?

Generating consistent sales and providing great service to customers is a big part of being successful as a business.

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10 reasons why CRM systems don't work for call centres

Customer Relationship Management (CRM) systems are often used as a key part of the sales process in B2B companies, managing the interaction with their current and potential clients.

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How do you avoid losing leads?

It’s important that businesses do what they can to maximise the chances of converting leads and potential customers into sales.

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How to increase sales by re-engaging lost leads

Leads represent potential work to a business, and shifting circumstances, team capacity or significant changes within a business can cause a lead to be lost or go cold.

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What's the difference between CRM and lead management?

Customer Relationship Management (CRM) and lead management platforms are frequently confused with one another.

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What is sales lead tracking?

Tracking your sales leads is crucial when following up a lead and closing a sale. But there is so much more to know about sales lead tracking and how it can help you and your sales team.

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Why Customers Don't Like Calling Call Centres

Call centres often draw a lot of criticism from the public, with lots of tales of customers having a negative or frustrating experience, often manifesting itself in customers choosing to avoid interacting with a call centre altogether.

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