Articles

Customer contact: alert users instantly of opens, clicks, failures and replies

When a lead engages with an email or SMS message you've sent to them, you need to be made aware straight away so you can keep them warm and take action to progress the lead towards a sale. Here's how FLG can help you achieve this and more.

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Customer contact: built-in GDPR compliance functionality

FLG's built-in GDPR compliance functionality makes it easy for you to keep your customer contact details & communication preferences up-to-date. Plus, you can easily see all of your lead actions & view an audit report for GDPR and compliance purposes. Learn more...

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Customer contact: hold customer conversations through multiple channels

Allowing customers to communicate with you on their terms through their preferred channel gives them flexibility and choice around how and when they want to engage with your business. Here's how FLG's multi-channel customer contact options can help.

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FLG Christmas newsletter 2019

As you start to wind down for a well-deserved break, we wanted to take this opportunity to thank you for your business and wish you a very Merry Christmas! Take a look at what we've added to the platform over the past year, and what's in store for 2020...

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Intelligent workflows: automate contact around appointments and events

When you schedule an appointment with a customer or prospect to carry out a fact-find over the phone, or perhaps a face-to-face meeting, you’ll want to do everything you can to ensure it goes ahead. Your time is valuable and no-shows take away precious time that you could have spent with other potential customers. It's even more of a challenge when you’re struggling to manage a busy diary, so what can you do about it?

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Discover the FLG self-service partner portal

FLG customers that sell or refer leads to partners can provide them with access to a fully self-service portal where they can manage all of their transactions. Take a peek at how the platform lets you refer leads to partners, and how they can access the portal to accept leads and request to return them for a refund if there's ever an issue.

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6 ways FLG helps you and your partners buy, sell and refer leads

FLG is a popular CRM choice for businesses that sell or refer leads to partners. We provide partner features to help lead generators that sell leads on to their clients, as well as businesses that send leads to or receive leads from partners by way of referrals – all of whom rely on our platform for seamless and secure lead transfers in real time.

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8 ways FLG helps you simplify customer appointment setting

Scheduling a call or meeting with a customer or prospect is an everyday occurrence, but sometimes it proves more difficult than it ought to be. That’s why we created Appointments to check availability in external calendars and let you pick an available time that suits without leaving FLG, plus a whole host of other handy tools to save time and make appointment setting easy!

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