Articles

Why Customers Don't Like Calling Call Centres

Call centres often draw a lot of criticism from the public, with lots of tales of customers having a negative or frustrating experience, often manifesting itself in customers choosing to avoid interacting with a call centre altogether.

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Articles

How does lead management software benefit a business?

FLG explain how lead management software can benefit businesses dealing with high numbers of leads, not just in terms of managing volume but in other key areas too.

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