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Start a conversation with an automated chatbot

Increasingly, chatbots are how organisations are choosing to interact with their customers. By building actions that ‘listen’ for key phrases, the chatbot can effectively have an automated conversation with your customer before any human time has been invested in the lead.

Hand-off to a live chat with an agent

If a conversation progresses beyond what a chatbot can achieve, or the customer has specific questions that require a human input, the entire conversation can be passed onto a human agent. At this stage, the agent can see the entirety of the previous conversation and converse directly with your customer.

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Hand back to the chatbot

If the agent has concluded the live chat but needs to take some further information, they can hand the conversation back over to the chatbot to gather final details. Here the customer can provide their full contact details or specific information relating to the service they are interested in.

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Run automated workflows

At any stage in the automated conversation a workflow can be activated to perform a variety of tasks related to the conversation. This helps leads to progress naturally without a reliance on human input allowing you to quickly process leads.

Learn more about Flow XO for Chat

For more information and to see how Flow XO for Chat can benefit your business visit our dedicated website.

Companies all over are benefitting from FLG

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Further Benefits

Learn more about how Flow XO for Chat can solve your business issues


Store your data securely

Access to masses of data can naturally be a concern to businesses, especially when you want to stay on the right side of GDPR and other data protection laws. Learn more

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Capture more leads

We can help your business to maximise on its lead capturing potential. Learn more

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Create conversations with customers

From the moment a lead is received, keep your customer informed by sending and receiving automated communications based on powerful workflows. Learn more

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Automatically take payments from your customers

Perhaps you want to process a deposit payment before a full application is processed. Learn more

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Other Products

The FLG family of products is a complete, hosted framework designed to work seamlessly together. We enable your business to receive, manage, process and convert leads in a completely secure environment.

FLG Core

Our main lead processing software, capturing every single enquiry from the point of receipt and managing it through to conversion.

Learn more

FLG Insights

Our online reporting platform allows you to create stunning reports for viewing on-screen, printing, exporting and scheduling.

Learn more

Flow XO for Workflow

Gain a better level of control over your FLG leads and customer data by integrating your 3rd-party systems with powerful workflows.

Learn more