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Appointment Booking

Stop the six-email dance and let customers choose a time that works

Booking one call shouldn’t take six emails. Yet it often does when availability sits in someone’s diary, the lead replies late and everything resets. FLG’s appointment booking feature lets customers choose a time that works for them, reduces no-shows and keeps the whole journey tracked under the lead.

Typical improvement: two days of diary tennis becomes a two-minute online appointment booking.

A familiar tale

A lead replies asking when you’re free. Someone sends a few time options and assumes it’s handled.

The lead picks one, but the adviser’s diary has already changed. Someone else books over it. By the time the clash is spotted, the customer has gone quiet and nobody is quite sure who should fix it.
It doesn’t take much for this to happen. One busy afternoon, someone out on visits, a colleague off sick, and suddenly availability is out of sync and the momentum is gone.
FLG removes the friction by letting leads book straight into real availability, with reminders and status tracking built in.

Protect your diary and stop double-bookings

Self-serve scheduling only works if it’s tied to genuine availability. FLG keeps calendars clean and booking reliable.

With FLG, you can:

Use real availability

  • Automate scheduling based on each user’s calendar
  • Prevent double-bookings using controlled open slots
  • Route bookings to the right user based on lead ownership

Keep everything in one place

  • Store booking links, call details and outcomes under the lead
  • See who’s meeting who at a glance
  • Reassign appointments easily when staff are unavailable
  • Avoid manual diary juggling across the team

Reduce no-shows and wasted meetings

A booked appointment isn’t the same as a held appointment. Expectations matter, and reminders make a difference.

This doesn’t just protect diaries. It protects conversion rates.

  • Automated reminders via email or SMS
  • Pre-appointment messages that tell customers what to prepare
  • Follow-up workflows triggered before and after meetings
  • Clear status visibility across booked, confirmed or missed slots
  • Smooth handovers if someone is ill or unavailable

Make it easy for teams who rely on appointments

Whether you’re booking discovery calls, onboarding sessions or home visits, FLG keeps the logistics simple and predictable.

  • Offer self-serve booking at the right time in the journey
  • Trigger booking links automatically as part of workflows
  • Coordinate field advisers and home visits cleanly
  • Reduce reschedules and last-minute cancellations
  • Keep a full audit trail of scheduled interactions
  • Give managers visibility across diaries without micromanaging

How good appointment booking helps businesses

Faster conversions

Leads book immediately instead of waiting for replies.

Higher show-up rates

Reminders reduce no-shows and wasted prep.

Stronger experience

No mixed messages or repeated scheduling attempts.

Better coordination

Anyone can pick up if the original adviser is unavailable.

Onboarding and follow-up

Booking links support post-sale journeys too.

One source of truth

Every appointment tied to the correct lead with full history.

Ready to make booking the easiest part of your process?

If you want more held appointments and less diary chaos, you can get started in minutes.

Get Started

Or talk to us on 01282 798 545

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