We provide you with everything you need to create powerful and memorable conversations with your customers, streamline your sales, boost efficiency, and gain an unparalleled level of visibility across your entire business.

What is customer engagement?

Having the right tools to help you sell is extremely important, but customers need to feel invested in your company. They need to know you’re responsive and professional, and you need to build a level of trust with them. Truly successful business is about having your customers engaged and buying from you, rather than being sold to!

CRM systems have been around for decades, originally created to help business people manage their many professional relationships (the ‘R’ in CRM), yet today the concept of using these systems to drive customer conversation and engagement has been lost – replaced entirely with a sales focus.

FLG helps you build this engagement with your customers from the moment they first make contact, by giving you and your staff all the essential tools you need.

 

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What customer engagement tools do you get with FLG?

With FLG you get a powerful platform, designed to increase customer engagement and ultimately help you sell more, covering:

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Customer contact

Engage with your customers and create personal connections that win their trust by holding conversations through their preferred channel. Find out more

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Intelligent workflows

Keep costs down and maximise productivity using powerful tools that automate contact around appointments and events. Find out more

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Marketing automation

FLG comes complete with a range of multi-channel marketing features to connect with your customers and drive engagement from one single place. Find out more

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Powerful CRM

At the heart of FLG is a powerful CRM built for speed and scale with a single user view of upcoming customer activities, customer communications, and all the details of allocated leads. Find out more

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Seamless integrations

Connect your software, processes and partners by receiving leads directly from lead providers, integrating with your dialler, and sharing data with over 100 apps and services. Find out more

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Reporting & analytics

Gain a deeper understanding of your business and learn how to improve it with an integrated custom report builder that gives you a 360° view of your sales process. Find out more

Better engage with your customers and create personal selling experiences

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FLG is trusted by some of the UK's leading brands ...

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Help & advice

Our team is available via phone 01282 798545 or email during normal business hours, ready to help you with your setup and ongoing system performance, but we also have a range of documentation and an online portal available to all customers – check our help and advice

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Industry Insights

Can lead management software deliver ROI?

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Industry Insights

Why are traditional CRMs so complicated?

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Industry Insights

Win more business with FLG

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Learn how TFS Loans have been using FLG since 2012 to manage their sales leads using FLG Core.

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Learn how Watts Marketings have been using FLG to refer and track leads.

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Helping a leading business insurance company easily identify lead sources.

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The 6-in-1 platform that gets you closer to your customer and increases sales

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All the great features you need in one reliable platform

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The FLG platform is super easy to use and can be integrated with pretty much everything.

We’re confident that you’ll love using FLG, but don’t take our word for it - read what our customers have to say in our excellent 5* Trustpilot reviews.

Additionally, our pricing is based on a monthly subscription that you can cancel at any time with no questions asked. Our customers stay with us because they love the platform, not because they are locked in with us!

Our UK-based support team do much more than just respond to help tickets - they’re always happy to assist you with a personal, hands-on approach to ensure continued effective use of the platform in a way that fits your business.

Choose our Concierge edition and we can quickly work with you to configure the entire platform to your unique business processes. This is all included in the monthly subscription cost, with no extra set up charges.

With fine-grained user permissions, you can choose from a range of permission settings for each user, including restricted access by team or IP address and restricted download permissions for trusted users only.

The core of the FLG platform is securely hosted in our own servers within secure data centres in the UK and Ireland.

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