Case Studies

Centurion Estate Planning

We spoke to IT Director Bill Burey at Stirling-based Centurion Estate Planning, who explained why they chose FLG to help them start up their business and provide an excellent service to their clients.

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FLG Christmas Newsletter 2021

We wanted to take a moment to wish you a very Merry Christmas and all the best for 2022. The FLG team will be taking a short break over the festive period. Our offices will close at 3pm on Friday 24th December and will re-open in the new year at 9am on Tuesday 4th January.

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NEW FEATURE: Secure document uploads

We're delighted to let you know that our new secure document uploads feature has landed. We're really excited about this game-changing addition to our app, which comes from an idea that was posted on our feedback site. We hope you find it useful!

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Understanding customer satisfaction and how it could impact your business

Customer satisfaction is so much more than simply retaining customers. When you genuinely care about keeping your customers happy and take pride in your brand's reputation, your business will reap the benefits.

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A guide to customer satisfaction

Customer satisfaction is an important part of how a business retains customers and attracts new ones through word-of-mouth referrals and positive online reviews. Nowadays, social media and review sites allow customers to publicly share their satisfaction (or indeed dissatisfaction) regarding products and services they’ve purchased from you, which could directly affect your business in a positive or a negative way.

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Case Studies

NM Finance

We spoke to Mat Foulkes, Operations Director at Norwich-based mortgage and protection broker NM Finance, who shared why they chose FLG to help them speed up their processes and deliver the best possible service to their clients.

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What are the benefits of using a CRM for your business?

Customer relationship management (CRM) is important for businesses that want to manage interactions with both existing and potential customers so that they can create and maintain positive relationships to, in turn, make sales and drive their organisations in the right direction.

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Understanding and exceeding customer expectations

Customers are always likely to form an expectation of a service, but how exactly do you meet or even exceed these expectations? FLG explains all.

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