Articles

Guide user calls with interactive call scripts

Interactive call scripts allow your users to follow multi-step forms with conditional logic to collect information based on the responses they gather during a call, guiding and prompting them to obtain the required data.

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Automate communication with personalised follow-up sequences

Automate communication to consistently get the right message out at the ideal time in the customer’s journey by scheduling sequences of personalised emails, SMS messages, letters, and phone calls.

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See FLG's bulk imports and updates functionality in action

Adding or updating a long list of leads can be time consuming and distracts users from more important work. With FLG, users can upload 10,000s of leads from spreadsheets to be processed in the background while they focus on other tasks. Take a look...

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Discover the FLG tools for your team leaders

Your team leaders need to be able to monitor their team's activity effectively and quickly adapt to changing circumstances. That's why they need a system that can help them maintain a steady flow of work across their team. Here's how FLG can help...

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How FLG pushes leads to users or lets them pick them up when they're ready

Not all leads are the same. FLG helps you prioritise warmer leads by pushing them to users & lets them pick up colder leads when they have spare time. Here's how...

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How FLG helps you alert users instantly of opens, clicks, failures and replies

When a lead engages with an email or SMS message you've sent to them, you need to be made aware straight away so you can keep them warm and take action to progress the lead towards a sale. Here's how FLG can help you achieve this and more.

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Discover FLG's built-in GDPR compliance functionality

FLG's built-in GDPR compliance functionality makes it easy for you to keep your customer contact details & communication preferences up-to-date. Plus, you can easily see all of your lead actions & view an audit report for GDPR and compliance purposes. Learn more...

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How FLG helps you hold customer conversations through multiple channels

Allowing customers to communicate with you on their terms through their preferred channel gives them flexibility and choice around how and when they want to engage with your business. Here's how FLG's multi-channel customer contact options can help.

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