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How should you track performance in a call centre?

Tracking the performance of your call centre can help your operation in many ways, from checking if lead conversion targets are being hit, to analysing individual progress to determine where improvements can be made.

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Effective listening behaviours for call centre agents

Ensuring your call centre agents follow effective listening behaviours is crucial when they speak to leads. Showing that they’re listening can make the potential customer feel acknowledged and confident in the agent, while reducing any misunderstandings regarding the information the lead gives.

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What sales lead management solution is right for my business?

Every business will in some way rely on leads and referrals to generate new business. These can come from a variety of sources, and businesses need to ensure they are equipped and prepared to deal with them.

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How should my business manage lead generation?

Lead generation is of huge importance to businesses looking to grow and sustain a steady stream of work and revenue, and it’s essential to understand where your leads come from and how they are converted from a prospect into a sale.

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Why use sales automation?

There are many responsibilities that all staff in a business have to handle each day. This is true for businesses of any size, whether you have a handful of staff, or several large teams.

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Did you know you can verify the telephone number of a new lead?

When your agents are tasked with making a high volume of calls, it can be both frustrating and time-consuming when telephone numbers aren’t valid. When a new lead comes into FLG, there’s a simple way to automatically verify the telephone number.

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Did you know you can capture more sales leads with a Flow XO chatbot?

Chatbots can help you capture more sales leads across multiple channels including your website, inbound SMS messages and Facebook Messenger. They allow you constantly engage with your customers around the clock with consistent communication, increasing the opportunities to generate new sales leads for your business.

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Did you know you can schedule and share reports with FLG Insights?

If Monday morning reports are taking too long and you're looking for ways to improve efficiency, the scheduling and sharing functionality within FLG Insights can make light work of all your reporting tasks.

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