Articles

How important is sales lead automation within the claims sector?

Businesses that handle large volumes of information, such as enquiries and form submissions, need to have systems in place that allow them to effectively respond to their existing and potential customers.

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Why you shouldn’t be using a spreadsheet to manage sales leads

As a business owner, you might think you don’t need to implement a system to help manage your sales leads. You might have manual methods such as spreadsheets in place, and this might be enough for the volume of leads you currently have coming into your business.

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Using SMS text messaging for better sales lead conversion

Text messaging is based on old standards, but SMS is the most popular form of communication in the UK. Maybe it’s because of its accessibility – pretty much anyone can send or receive a text message on their mobile, whether it's a smartphone or older mobile device. But you might not know about an incredibly useful feature that can be a real aid to sales lead conversion.

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Win more business with FLG

This little spark of sales lead knowledge aims to ignite the fire of your sales team to act rapidly and drive conversion rates to win more business and add more to your bottom line. Online sales leads are notoriously fickle; attention spans, and your window of opportunity, can be measured in minutes. It’s essential that a new lead is engaged immediately.

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We're exhibiting at the Call & Contact Centre Expo 2019

The FLG team are delighted to announce that we’ll be exhibiting at this year’s Call and Contact Centre Expo, where the tools, techniques and systems revolutionising the world of customer engagement will be taking London by storm on March 27th and 28th 2019.

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4 ideas on automating your sales process

There’s a lot to be said for sales automation. Things don’t get forgotten. Your sales people can do things quicker, and more consistently. You satisfy the folks in compliance. But whilst making your sales people happier is great, the simple truth is that it has to bring in more sales. So where should you focus your efforts?

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What does lead generation cost?

For any business, a crucial part of its continued success is how well it can bring new customers into the business. Upselling to existing customers is certainly useful, as a loyal returning customer is often a business’ best asset. That said, every loyal customer was once a lead persuaded to use your products or services in some way.

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Best practices for sales lead management

It’s always good to follow best practices in every element of business. Following best practices in your sales lead management helps ensure you do things well and effectively to get the most out of your team, generate more sales, and give your business the best results.

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