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10 reasons why CRM systems don't work for call centres

Customer Relationship Management (CRM) systems are often used as a key part of the sales process in B2B companies, managing the interaction with their current and potential clients.

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How do you avoid losing leads?

It’s important that businesses do what they can to maximise the chances of converting leads and potential customers into sales.

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How to increase sales by re-engaging lost leads

Leads represent potential work to a business, and shifting circumstances, team capacity or significant changes within a business can cause a lead to be lost or go cold.

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What's the difference between CRM and lead management?

Customer Relationship Management (CRM) and lead management platforms are frequently confused with one another.

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What is sales lead tracking?

Tracking your sales leads is crucial when following up a lead and closing a sale. But there is so much more to know about sales lead tracking and how it can help you and your sales team.

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Why Customers Don't Like Calling Call Centres

Call centres often draw a lot of criticism from the public, with lots of tales of customers having a negative or frustrating experience, often manifesting itself in customers choosing to avoid interacting with a call centre altogether.

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How should you follow up a sales lead?

Getting a lead is a key part of the sales process. But the follow up can be what clinches the deal. So how do you follow one up?

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Why it’s important to nurture leads properly

Sales leads are critical to businesses of any size, but unless they are nurtured effectively, then the cost and effort of acquiring these leads could be wasted and you could be missing out on converting them into sales.

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