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In 2010, when Milton Firman, an experienced legal professional, became concerned that cutbacks in public funding and rising legal costs meant that high-quality legal representation was no longer available to everyone, he launched The Legal Company – a national legal services company.
The Background
After years of relying on a secretary to support ongoing case management throughout his career, he wanted his new venture to be agile, more efficient, and less reliant on people to deliver the administrative support required to manage multiple cases at any given time.
Shortly after the business was launched, The Legal Company chose FLG to provide the administrative backbone required to streamline the business and improve the bottom line.
In 2025, FLG remains the administrative engine behind The Legal Company.
“Thanks to the FLG platform, I have complete control over my business. Unlike many other businesses, my focus isn’t about using FLG to grow revenue. I use it to help me work more efficiently, so that I don’t have to rely on anybody else. It really has been a game-changer for me.“.
Milton Firman, Managing Director at The Legal Company
The Solution
FLG’s automated platform provides The Legal Company with instant access to complete records pertaining to every live case.
Now, each and every client case file is easily identified and located. Additionally, The Legal Company can now send emails and letters, on an automated basis, from within the relevant client file. And, if correspondence needs to be issued at scale, bulk mailings can be issued to all of the business’s clients.
Through the FLG platform, each stage of the client journey can be quickly and easily documented. Likewise, through a daily task list, the platform notifies the relevant team members when specific stages have been reached.
The Result
Since working with FLG, The Legal Company has:
- Increased lead-to-sale conversion rates by 36 per cent
- Used an automated platform to successfully carry out tasks that would traditionally have been carried out by people at significant cost
- Reduced employee and stationery costs
- Utilised FLG’s easy-to-use interface to instantly search for files rather than spending large amounts of time manually searching for paper files
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My business is thriving. However, without FLG, this would not have been possible. Through the platform, I can be more organised and far more communicative with clients. I also believe that the service I now offer is far more effective and prompt than would otherwise have been the case. The FLG team is constantly looking to develop their software and continually keep me informed of all changes; I never have to worry that I’m being left behind. They really are a Godsend.”
Milton Firman, Managing Director at The Legal Company