Why TekTut founder Nathan Mitchell started small with the CRM he already trusted, and got everything he needed in a single hour.
Customer: TekTut Ltd (Cyber, Cloud & AI training) · Nathan Mitchell, Founder & Director
The Background
TekTut is a UK-based cyber security and cloud training provider, CompTIA certified, with a straightforward aim: to take people from complete beginner to job-ready tech professional. Its mentor-led academies are built for those with no IT background at all, offering a structured alternative to the time and cost of the university route. Alongside its individual courses, TekTut runs corporate training programmes for companies that need to upskill their teams and stay on the right side of GDPR and compliance.
Founder and Director Nathan Mitchell spent a decade in the training and education sector, and the past two years building TekTut’s learning journeys and redefining what it offers. His long association with CompTIA keeps him close to what the market is demanding and where businesses need to focus. He built TekTut on a single belief: that with the right structure, guidance and accountability, anyone can build a credible career in cyber security, whatever they are starting from.
It is a fast-moving field. With AI now reshaping cloud and security, Nathan and his trainers, several from specialist Cyber, Cloud, and AI backgrounds, have worked to keep the right certifications and pathways in place to meet that demand. The interest has followed.
The decision: the system he already trusted
Two years into building his company, Nathan needed to put a proper sales foundation in place. He had options. Plenty of people pointed him toward CRMs that were, on paper, more comprehensive. But he kept coming back to FLG.
He had used it before, at a previous training provider, and rated it for the one thing that mattered most to him as a salesperson: simplicity. Onboarding his team would be quick, and he already knew how the system felt to use day-to-day.
A conversation with Eloise on the FLG team turned a good instinct into a confident decision. She knew the product inside out and answered his questions clearly enough that he could see how it would handle more complex work later, as the business grew. It meant he could start small now, knowing the tool would scale with him rather than need replacing down the line.
The setup: foundations he could build on
Nathan started on one of FLG’s smaller packages, which included two hours of implementation time. He expected to use every minute of it. Instead, everything he needed was in place after a single one-hour call with Ava, with the second hour left untouched. That was the moment it exceeded his expectations.
Ava talked through what Nathan needed and built the foundations around it. She set up a dedicated lead group and API so enquiries push straight from the TekTut web form into FLG the moment someone hits submit. Templates, workflows and triggers followed, including the automatic acknowledgement he wanted from the start. Rather than build everything out for him, Ava showed him how to expand on these himself and left him with a clear roadmap to follow.
By the end of that first call, he felt comfortable running and extending the system himself, with the reassurance that the FLG team is a phone call away whenever a more involved job comes up.
What’s next
For TekTut, everything now points to growth: more leads, more students, more trainers, scaling together. The trick, as Nathan sees it, is balancing volume with quality. Plenty of providers in this market chase enquiry numbers above all else, and TekTut is deliberately setting out to do the opposite. That makes staying organised essential rather than optional. When a hundred leads come in, the business wants to be sure every one of them is looked after properly, especially the people who go on to enrol.
That means getting the mix of inbound and outbound right, drawing in people who are genuinely interested and nurturing them with the right content and joined-up communication. It is, as Nathan puts it, exactly what he expects his system of choice to help him do. Full visibility into the pipeline, simple day-to-day use, and confidence that everyone who books a free career consultation receives an attentive, consultative experience. Even as enquiry volumes grow, that is the standard he wants to hold.
Start small, get the functionality you actually need, and choose something with room to grow. For a business at TekTut’s stage, Nathan reckons that it is hard to beat.
FLG is the Lead Conversion System for small UK sales teams. If you want to spend less time managing your pipeline, and more time selling, a 20-minute walkthrough will show you how.