How we use FLG to onboard customers in 5 easy steps

Capturing leads isn’t a one-size-fits-all process. Each business has its own way of collecting information, and often you need much more than just a name and email. Take an insurance quote, for instance - you may need to gather everything from personal details to policy preferences to make sure your team can respond quickly and efficiently.

We all know how important it is to have instant visibility on how your business and team are performing. Those quick snapshots of data, the daily insights, trends, and patterns - are what help you make the right calls, fast. It’s the difference between steering with confidence and driving blindfolded.

We’ve talked about it before, but it’s worth saying again - the humble appointment booking tool doesn’t always get the attention it deserves. It might not be the flashiest part of the FLG platform, but when used properly, it can make a big difference to how you connect with prospects and customers.

FLG has partnered with sister brand Cymba, the go-to business for SMS and Rich Communications Services (RCS) messaging amongst charities and companies looking to improve campaign return on investment.  The project brings WhatsApp directly into the FLG platform, making it easier than ever to connect with prospects through the world’s most popular messaging channel.

When you scroll past posts about FLG, you’ll often see a purple heart popping up when staff talk about our customers or our product. That’s because they genuinely love what they do, the customers they serve, and the team they work with – and honestly, that kind of passion is rare.

Many organisations still rely on spreadsheets to manage leads, and it’s quietly eroding their sales potential.

Whether it’s climbing, surfing or even skydiving, Ava has never been one to shy away from a challenge. But lately, the thrill-seeking has taken a backseat, since becoming the proud owner of a Victorian home, most of her spare time is now spent taming a wild garden or refreshing tired old walls with a lick of paint.

Customer satisfaction is an important part of how a business retains customers and attracts new ones through word-of-mouth referrals and positive online reviews. Nowadays, social media and review sites allow customers to publicly share their satisfaction (or indeed dissatisfaction) regarding products and services they’ve purchased from you, which could directly affect your business in a positive or a negative way.