How we use FLG to onboard customers in 5 easy steps

When you scroll past posts about FLG, you’ll often see a purple heart popping up when staff talk about our customers or our product. That’s because they genuinely love what they do, the customers they serve, and the team they work with – and honestly, that kind of passion is rare.

Many organisations still rely on spreadsheets to manage leads, and it’s quietly eroding their sales potential.

Whether it’s climbing, surfing or even skydiving, Ava has never been one to shy away from a challenge. But lately, the thrill-seeking has taken a backseat, since becoming the proud owner of a Victorian home, most of her spare time is now spent taming a wild garden or refreshing tired old walls with a lick of paint.

Customer satisfaction is an important part of how a business retains customers and attracts new ones through word-of-mouth referrals and positive online reviews. Nowadays, social media and review sites allow customers to publicly share their satisfaction (or indeed dissatisfaction) regarding products and services they’ve purchased from you, which could directly affect your business in a positive or a negative way.

We're delighted to let you know that our new secure document uploads feature has landed. We're really excited about this game-changing addition to our app, which comes from an idea that was posted on our feedback site. We hope you find it useful!

Customer satisfaction is so much more than simply retaining customers. When you genuinely care about keeping your customers happy and take pride in your brand's reputation, your business will reap the benefits.

Customer relationship management (CRM) is important for businesses that want to manage interactions with both existing and potential customers so that they can create and maintain positive relationships to, in turn, make sales and drive their organisations in the right direction.

Customers are always likely to form an expectation of a service, but how exactly do you meet or even exceed these expectations? FLG explains all.