How we use FLG to onboard customers in 5 easy steps

Running a business can be very time-consuming, and not just for you but for your employees too. They may have an almost never-ending to-do list full of tasks to be completed by a certain deadline. This is why there’s a lot to be said for sales automation.

For any business, a crucial part of its continued success is how well it can bring new customers into the business. Upselling to existing customers is certainly useful, as a loyal returning customer is often a business’ best asset. That said, every loyal customer was once a lead persuaded to use your products or services in some way.

It’s always good to follow best practices in every element of business. Following best practices in your sales lead management helps ensure you do things well and effectively to get the most out of your team, generate more sales, and give your business the best results.

With only a certain amount of time in each work day, helping your sales team work as effectively as they can is particularly important.

Tracking and managing your sales leads is crucial for maintaining a steady flow of custom into your business.

Operating as a small business is a particularly exciting venture. You’ll focus on gradually growing and expanding while you continually bring in new leads and additional staff.

As a call centre manager, tracking the performance of your call centre can help your operation in many ways, from checking if lead conversion targets are being hit, to analysing individual progress to determine where improvements can be made.

Ensuring your call centre agents follow effective listening behaviours is crucial when they speak to leads. Showing that they’re listening can make the potential customer feel acknowledged and confident in the agent, while reducing any misunderstandings regarding the information the lead gives.