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In call centre environments, it’s essential that your team has the tools they need to keep detailed audit trails so you can offer the best level of customer service. But, completing call notes and linking call recordings to leads can be difficult, time-consuming and easy to forget.
That’s why we created Voice to help you record proof of conversation for compliance purposes and continuous improvement through call monitoring.
What is Voice?
What’s first for Voice?
Aircall - a modern telephony system with instant setup, powerful integrations and proven quality.
Click-to-call and screen pop
For inbound calls, key caller information is displayed via screen pop on insights cards, such as the caller’s name, lead status and a link straight to the lead.
Automatic call note creation saves your users time and allows them to focus on delivering quality customer service.
Access to call recordings is available straight from a lead, helping you to ensure quality and compliance.
What’s next for Voice?
In terms if Aircall, we’ll continue to do more to make the integration even better.
We’re also looking at further product integrations, so if there’s one you’d like to see then please suggest it via our product feedback site.