From the moment a lead is received, keep your customer informed by sending and receiving automated communications based on powerful workflows.
The FLG family of products allows businesses to build, nurture and communicate with leads in a number of ways, using a variety of different communication platforms.
FLG helps you to stay in touch with leads in a number of ways:
Send a quick confirmation SMS
As soon as new lead is received, keep your customer informed using an instant SMS letting them know that you’ve received their enquiry and it’s being processed. This puts your customer at ease as they now know that they’re are being looked after. It’s especially important if they’ve contacted multiple businesses, as you’ll be perceived as being more reactive and responsive to their needs.
Follow-up with a welcome email
SMS is instant, however an email, while taking longer to read, allows you to get across much more information effectively. Following the initial welcome text, a more complete (fully HTML) email will allow you to fully thank them for their enquiry and convey more information about your process. At this stage you might need to ask them for more information or connect them straight to an online form or chatbot to make more enquiries. This allows you quickly and simply drive a lead further on through your process.
Keep your customer constantly informed
At predefined steps in your sales process, send an SMS or email to keep your customer fully up-to-date. For example, let them know that their application has been approved pending paperwork or that you are awaiting a response from a third-party. This allows you to quickly and easily ensure your client is up to date but also demonstrates that you are taking care of them throughout their entire dealing with you.
Thank your customers once a lead is closed
It’s five times easier to sell to an existing customer than a new one, so make sure your customer leave with a fantastic last impression. Why not use this as an opportunity to refer a friend in exchange for a shopping voucher or just wish them well and thank them for their business? Doing this can be that last final flourish in terms of service that keeps customers coming back to you in future.
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The FLG family of products is a complete, hosted framework designed to work seamlessly together. We enable your business to receive, manage, process and convert leads in a completely secure environment.
Our main lead processing engine, FLG Core captures every single lead and manages it from the point of receipt through to conversion.Learn more
Flow XO for Workflow
Gain a better level of control over your FLG leads and customer data by integrating your 3rd-party systems with powerful workflows.Learn more
Flow XO for Chat
Create an automated chatbot that allows you to be available to your customers 24 hours a day, 7 days a week.Learn more