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Customer profile

Company name: Etico Group Ltd
Business type: Claims management
Agents using FLG: 100+
Leads per day: Up to 1400
FLG customer since: 2012

Etico group are financial claims management professionals who offer a range of claims related services and work on behalf of clients who have been mis-sold financial products.

The company prides itself on the extended services it offers to clients, truly working on their behalf. With a high volume of enquiries being received on a daily basis, the group recognised the need for a solution to help agents become more efficient.

Challenge

  • A busy claims management business with a high number of daily enquiries.
  • Searching for a way to maximise conversions, save agents time and improve efficiency.

Solution

  • The FLG platform uses webhooks to bring in leads generated through the web and integrate them with their dialler system, saving agents time.
  • Intelligent workflows automate business processes, improving efficiency.
  • The email and SMS functionality are used to keep in touch with leads, chase up paperwork and request callbacks if agents are unable to reach them.
  • They make great use of the drip marketing feature to nurture leads that would have previously been lost.

 

 

 

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Since starting to use FLG we convert more leads that would previously have been lost

Success

  • Since using FLG, Etico Group have been able to convert more leads into sales than they were previously able to.
  • New staff can pick up the basics of FLG very quickly and have full grasp of how it is used within the first week.

Visit the Etico Group website or contact us for more details.

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