Customer profile

Company name: Etico Group Ltd
Business type: Claims management
Agents using FLG: 100+
Leads per day: Up to 1400
FLG customer since: 2012

Etico group are financial claims management professionals who offer a range of claims related services and work on behalf of clients who have been mis-sold financial products.

The company prides itself on the extended services it offers to clients, truly working on their behalf. With a high volume of enquiries being received on a daily basis, the group recognised the need for a solution to help agents become more efficient.

Challenge

  • A busy claims management business with a high number of daily enquiries.
  • Searching for a way to maximise conversions, save agents time and improve efficiency.

Solution

  • The FLG platform uses webhooks to bring in leads generated through the web and integrate them with their dialler system, saving agents time.
  • Intelligent workflows automate business processes, improving efficiency.
  • The email and SMS functionality are used to keep in touch with leads, chase up paperwork and request callbacks if agents are unable to reach them.
  • They make great use of the drip marketing feature to nurture leads that would have previously been lost.

 

 

 

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Since starting to use FLG we convert more leads that would previously have been lost

Success

  • Since using FLG they have been able to convert more leads into sales than they were previously able to.
  • New staff can pick up the basics of FLG very quickly and have full grasp of how it is used within the first week.

Visit the Etico Group website

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