- Needed to assist staff in providing consistently excellent customer service.
- All staff are required to deliver the same consistent service service, whether someone has been with them for 5 minutes or 5 years.
- They found it easy to customise the FLG platform by adapting it to their own unique workflows and customer journeys.
- The step by step approach of the platform guides new staff through processes logically, enabling them to learn quickly.
- The platform easily integrates with many other third-party systems.