Customer profile

Company name:TFS Loans
Business type: Consumer finance products
Agents using FLG: 45
Leads per day: Up to 2000
FLG customer since: 2012

TFS Loans was established in 2003 to offer a range of consumer finance products for borrowers who can’t access mainstream lending options, due to having poor or no credit history.

Since 2008 they have focused on the guarantor, unsecured credit and personal loans markets. Their award-winning guarantor loan product is the only product in the UK marketplace to offer loan values of up to £15,000, making TFS a popular choice for lenders.

Challenge

  • Needed to assist staff in providing consistently excellent customer service.
  • All staff are required to deliver the same consistent service service, whether someone has been with them for 5 minutes or 5 years.

Solution

  • They found it easy to customise the FLG platform by adapting it to their own unique workflows and customer journeys.
  • The step by step approach of the platform guides new staff through processes logically, enabling them to learn quickly.
  • The platform easily integrates with many other third-party systems.

 

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One of our favourite features is how easily FLG can be integrated into other third party systems

Success

  • New and existing staff pick up FLG quickly, commenting that it’s a straightforward and intuitive platform.
  • Staff enjoy using FLG, and find it user-friendly and easy-to-use.
  • They use the bulk email and SMS features three to four times a month to contact customers with newsletters, information updates and new product feature announcements.

Visit the TFS Loans website

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