The most powerful aspect of FLG Core is the modular approach to how you configure the system, building in steps that map your actual sales process. This may be (as show above) a simple workflow that sends a welcome email and optional text message to every new enquiry, allocates the lead to the right person or team, sets automated follow-up tasks and ultimately tracks the lead all the way through to conversion.
With FLG Core you can...
Automate your sales processes
At the heart of FLG Core is a powerful workflow engine that allows you to completely adapt the system to your sales process. You define how leads are allocated, what communications are sent and the path that a lead takes within your organisation.
At every step, you can build in conditional activities that determine the direction an enquiry takes or activities that need to take place. For example, if you've not received an important document back within 2 days, FLG Core can automatically chase on your behalf and set a task for a sales person to call them!
Capture leads from almost anywhere
FLG Core makes it easy for customers to get in touch with your business by processing enquiries from your website, social media platform, phone, email, SMS text, live chat or even an automated chat bot.
Simply integrate the platforms you wish to accept leads from and let FLG Core do the rest. Every single lead appears in the same place, allowing you to then allocate them manually or apply workflows that send the enquiry to the right person, team or even an external partner.Learn more
See how FLG can significantly improve your enquiry to lead conversion rates.
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Automatically allocate your leads
For many of our customers, this important feature of FLG Core is one of the most important - making sure that enquiries are sent to the right person or place! Once a lead is received, it is immediately processed based on rules that you predefine. For example, you could send it to an individual on a 'round robin' basis, a person with a particular speciality, a team based on geography or even forward on to a partner if you cannot process the enquiry yourself.
Importantly, leads are handled straight away - no more discovering a web lead in your email inbox after a couple of days!Learn more
Have an immediate conversation
FLG Core is a truly connected communication tool, allowing you to send (and receive!) emails, text messages and letters without having to leave the app. In fact, every communication is stored against the contact making it extremely easy to see the history of every single chain.
Incoming emails and text messages pop right into FLG and, again, are stored against the lead. The owner receives a notification that a new message has arrived, which they can read and reply to quickly and easily.Learn more
Constantly nurture your enquiries
Every industry does vary, but typically a customer will need between 6 and 12 points of contact before they make purchase. Occasionally the time from initial contact to sale is very short, but it's often a drawn-out process.
FLG Core comes with a range of automation options that allow you to nurture the relationship with your customer at evert step. These may be formal milestones (such as an initial welcome email) or more informal combinations designed to keep your customer interested in your services.Learn more
Companies all over are benefitting from FLG Core
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Mass-market to all your leads
Make use of powerful document, HTML email and text message (SMS) templates to deploy marketing messages to your leads and create effective automated campaigns that resonate with your customers.
What's more, with FLG you can target your customers based on criteria you collected along the way. For example, you could email all enquiries that came from your website or send a quick text message to everyone within a particular postcode.Learn more
Empower your agents
With a simple click, call logs, emails, text messages and attachments associated with a lead can be made available to any agent. This allows for team members to pick-up a conversation where they, or a colleague, left off.Learn more
Increase the conversion rate of your enquiries
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No software to install or maintain
FLG Core runs in the cloud as a Software as a Service product, meaning that you can access your data whenever and wherever you are with no installations and no software or servers to maintain.
Fine grained access control
Safeguard your data by defining precisely what each agent has access to. Your data is always safe and secure.
Document storage included
Every edition includes unlimited document storage against each lead.
First class support
We believe in solving problems, not just responding to tickets. You need support that delivers.
Extend with webhooks & plug-ins
Developers can use the API, webhooks and a 'canvas' accessible through the UI to build business specific applications that extend FLG.
Add your logo, brand colours and use a custom domain name.
FLG supports businesses that trade under multiple brands.
Learn more about how FLG Core can solve your business issues
Store your data securely
Access to masses of data can naturally be a concern to businesses, especially when you want to stay on the right side of GDPR and other data protection laws. Learn more
Empower your agents
At the click of a button, the call logs, emails, text messages and attachments of a lead are available to every agent. Learn more
Capture more leads
We can help your business to maximise on its lead capturing potential. Learn more
Mass-marketing to all your leads
Being able to reach your customers with fast and effective marketing is crucial for the growth of your business and the nurturing of potential leads. Learn more
Create conversations with customers
From the moment a lead is received, keep your customer informed by sending and receiving automated communications based on powerful workflows. Learn more
Automatically take payments from your customers
Perhaps you want to process a deposit payment before a full application is processed. Learn more
Connect FLG with your existing applications
With over 100 integrations to choose from, you can pass your sales lead data around your business quickly and seamlessly. Learn more
Automate your entire sales workflow
Automated workflows allow you to quickly place leads with the right agent, department or office within your business. Learn more
The FLG family of products is a complete, hosted framework designed to work seamlessly together. We enable your business to receive, manage, process and convert leads in a completely secure environment.
Our online reporting platform allows you to create stunning reports for viewing on-screen, printing, exporting and scheduling.Learn more
Flow XO for Workflow
Gain a better level of control over your FLG leads and customer data by integrating your 3rd-party systems with powerful workflows.Learn more
Flow XO for Chat
Create an automated chatbot that allows you to be available to your customers 24 hours a day, 7 days a week.Learn more