Whatever your line of business, here's how FLG can help you soar

Call and contact centres

• Our Voice feature helps you keep proof of conversation by automatically logging call notes and recordings against each lead.
• Agents can access previous call information to help customers pick up where they left off and provide a seamless service.
• FLG can help; managers can listen to agent calls to monitor quality and identify any necessary training adjustments.
• Our built-in compliance tools help you meet GDPR and regulator requirements.
• Journeys, our form-building tool, is perfect for creating guided scripts and prompts for agents.

Events & entertainment businesses

• Beat the competition by automatically acknowledging every enquiry and using tools to help you exceed customer expectations – here’s how live music agency Earcandy do just that.
• FLG can help: Take advantage of our Aircall or CircleLoop telephony integrations to build better customer relationships. Again, Earcandy’s Aircall integration is a great example of what’s possible.
• When your customer calls to discuss their event, our call matching widget can alert the correct user, tell them who’s calling, and provide a link to the lead – everything they need to pick up the phone and be fully prepared to assist them!

Home improvements and removal firms

• Use Journeys to create a customer-facing fact-find form to capture the details you need to provide a quote.
• Take inspiration from WiSER Interiors and use Appointments to allow leads to book in home consultations.
• FLG can help by following every job, automatically send a satisfaction survey, and ask the customer if they know anyone else who needs a quote.

Insurance providers

• Engage with potential customers quickly by automatically routing new leads to the correct insurance field specialist teams to be followed up.
• Integrate seamlessly with your insurance management system via our direct API integration.
• Automatically schedule an email and/or SMS to offer customers a new quote when their cover is up for renewal.

Travel companies

• Capture enquiries and instantly allocate them to the right agent based on holiday type or specialism, ensuring they’re followed up immediately before your competitors beat you to it.
• FLG can help: Set your business apart and delight customers with pre and post-holiday SMS comms using personalised templates (remind them about check-in times, send must-see recommendations, promote upgrades and add-ons, thank them for their business, or offer a repeat booking incentive)
• Send an email to travellers on each anniversary of their first enquiry – they probably holiday at the same time every year!

A CRM to automate & control processes in any sector