Call centres often draw a lot of criticism from the public, with lots of tales of customers having a negative or frustrating experience, often manifesting itself in customers choosing to avoid interacting with a call centre altogether.
Sales leads are critical to businesses of any size, but unless they are nurtured effectively the cost and effort of acquiring these leads could be wasted and you could be missing out on converting them into sales.
If your business is dealing with a high number of leads, or even a potentially overwhelming quantity, it’s worth putting software in place to help. Lead management software can help businesses that are struggling to handle a high volume of leads, plus a number of other additional benefits.
Businesses need a stream of opportunities and revenue in order to survive and grow, with every new revenue pound starting out as a lead. Understanding the process involved when turning a lead or enquiry into a paying customer is therefore vital. A large part of this hinges on your sales lead management, but what exactly is it and why is it so important?